Hassle-Free Returns
Returns & Refunds
Your satisfaction is our priority. Easy returns within 30 days.
30
Day Return Policy
Not satisfied? Return any unused item within 30 days for a full refund.
Eligible for Return
- • Unopened food and treats
- • Unused toys and accessories
- • Defective or damaged items
- • Wrong item received
- • Items in original packaging
Non-Returnable
- • Opened food or treats (hygiene)
- • Used hygiene products
- • Personalized items
- • Items damaged by misuse
- • Items returned after 30 days
How to Return an Item
1
Contact Us
Email us at returns@naturepawsmarket.com with your order number and reason for return.
2
Get Your Label
We will send you a prepaid return shipping label within 24 hours.
3
Ship It Back
Pack the item securely and drop it off at any shipping location.
4
Get Refunded
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Need Help?
Our customer support team is here to help with any questions about returns.
Contact Support